The Tourism Grading Council of South Africa (TGCSA), is the only recognised and globally credible quality assurance and service excellence body for tourism products in South Africa. Last week TGCSA, a business unit of South African Tourism, was in the Seychelles conducting and facilitating assessor grading training for the Seychelles Tourism Board.
The training started on Monday, 17 and ran until Friday, 21 October in Mahe Island Seychelles. The training aimed to refine the skills and techniques of the Seychelles assessors and assist them to supplement their knowledge and experience to carry out grading assessments fairly, objectively, and consistently. The training also sought to educate the assessors on quality standards in the hospitality industry, to familiarise them with the various quality standards when conducting the assessments.
This five-day training covered 13 modules which included local and international Grading Systems, Trends and Designs, Linen and Upholstery, Quality in Tourism, as well as detailed training on the application of the Universal Accessibility module. The training session encompassed the practical application of grading assessments of accommodation establishments by assessors, providing insights into managing the grading process. At the end of day four, assessors were required to conduct a mock assessment of the hotel’s offering and this was concluded at the end of the training workshop with a theoretical examination.
“It is a privilege to be requested to train our tourism colleagues in other countries. Training team Seychelles on the TGCSA star grading system CATHSSETA accredited training program, is a testament to TGCSA’s quality assurance program,” said Bronwen Auret, Chief Quality Assurance Officer.
The training was conducted and facilitated by Nokukhanya Mbonambi and Karabo Moshoete both TGCSA Provincial Quality Assurance Specialists.