The events sector of the hospitality has an ongoing struggle with trying to define ‘what is fair’ to charge a client when quoting for a piece of business.
By Tes Proos, Site Africa president.
Destination Management Companies (DMCs), globally, often come across scenarios whereby they find their resources and intellectual property (IP) literally being copied by clients. Some examples include clients who use their services to receive quotes and ideas, then take the same quotes and ideas to a competitor and ask for a cheaper quote. In other cases, the client themselves, go directly to the suppliers and book everything directly.
This is clearly an absolute waste of resources and daylight robbery when it comes to a DMC and their supplier’s intellectual property. How does one prevent this?
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