Carnival City has been rated tops in a survey by Professional Management Review (PMR), a well-read South African publication for business executives and decision-makers. At the awards ceremony for the Ekurhuleni region, the complex, which includes a casino, conference facilities, retail areas, restaurants, a spa, and the luxury Carnival Club Hotel, received the DiamondArrow Award in the category, Business Sector: Casinos / Entertainment Centres, and the DiamondArrow Award in the Business Sector: Companies / Institutions held in high esteem as good corporate citizens.
A DiamondArrow Award is the highest accolade that can be achieved by companies in these categories. Survey respondents – which included government officials and corporate representatives, including CEOs, business-owners, and directors based in Ekurhuleni – rated Carnival City highly across all indicators.
In the survey, companies and institutions were rated against the following criteria:
• Companies/institutions that have done most to enhance economic growth and development of the province.
• Levels of managerial expertise.
• Implementation of corporate governance.
• Brand awareness.
• Levels of innovation.
The purpose of the survey is to profile Ekurhuleni as a growth point, potential investment area and tourism and business destination for local and international investors. It also serves to measure companies, institutions,government entities and individuals on their contribution to economic growth and development of the province.
The awards are the culmination of this research process whereby companies and institutions are rated based on respondents perceptions with a strong focus on evaluating and measuring customer service and customer satisfaction.
“The purpose of the awards is to celebrate excellence. Through the awards can acknowledge excellence and set a bench mark for others to aspire to.
“The awards programme also provides an opportunity for companies and institutions to recognize teams or divisions for all their hard work. After all, there is a successful team behind each successful and highly-rated enterprise,” says Johan Hatting, chief executive officer of PMR.africa.
Michelle Smith, marketing manager at Carnival City, said: “We are obviously delighted that Carnival City has been acknowledged as a leading company and an economic and community influencer in the Ekurhuleni region. That we received such an excellent rating, based on the perceptions of PMR’s professional readership, is a great source of pride.
“The award bears testimony to our employees’ commitment to service excellence, quality, professionalism, and innovation. As ambassadors, living-out the values of Sun International, they have helped build Carnival City into a respectedbrand and preferred leisure and entertainment destination.
“We are focused on continual improving and raising the bar to ensure that Carnival City remains a respected corporate citizen, and a premium-rated destination,” said added.